VIP End-User Desktop Support Technician

Knight Clean Enterprises; Friday Harbor (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

Knight Clean Enterprises in Washington state is seeking a Desktop Support Specialist to repair and support a range of end-user devices in a corporate setting. The role involves hands-on IMAC work and a strong focus on customer service.

Ideal candidates will have 3+ years of troubleshooting experience across PCs, laptops, tablets, and printers, plus familiarity with ITIL processes. A+ certification is desirable, and VIP support duties may apply.

Qualifications

• 3+ years of troubleshooting and repair in an end-user environment (PCs/desktops/laptops/tablets/printers).
• Experience with IMAC (install/move/add/change) tasks.
• Understanding of ITIL methodologies.

Responsibilities

• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC activities (Install/Move/Add/Change).
• Conduct all desk-side support tasks as assigned.
• Display technical and professional services skills at all times.
• Meet customer service and operational metrics per guidelines.
• Proactively communicate with end-users and service desk about arrival times, estimates, and status.
• Follow all documented service operations policies and procedures.
• Maintain OEM certifications as directed by management.
• Demonstrate 3+ years of relevant software and hardware experience.
• Ensure understanding and adherence to ITIL methodologies.
• A+ certification is desired.

Skills

End-user support

VIP support

ITIL familiarity

A+ certification desirable

Job description

Knight Clean Enterprises in Washington state is seeking a Desktop Support Specialist to repair and support a range of end-user devices in a corporate setting. The role involves hands-on IMAC work and a strong focus on customer service.

Ideal candidates will have 3+ years of troubleshooting experience across PCs, laptops, tablets, and printers, plus familiarity with ITIL processes. A+ certification is desirable, and VIP support duties may apply.