Desktop Support Specialist

Knight Clean Enterprises; Springfield (OR); On-site; USD 42,000 - 70,000; Full time

Job summary

Knight Clean Enterprises is seeking a Desktop Support Specialist to join our team in a client-facing, end-user computing environment. The role emphasizes resolving a range of hardware and software issues across PCs, laptops, tablets, and printers, with a focus on quality service.

The ideal candidate will have 3+ years of relevant experience, familiarity with ITIL processes, and a preference for active certifications such as A+.

Qualifications

• 3+ years of end-user support experience in PC, desktop, laptop, tablet, and printer environments.
• Understanding of ITIL methodologies.
• A+ certification is desired.

Responsibilities

• Provide support to client-identified VIPs.
• Handle desk-side support and IMAC requests.
• Perform desk-side support activities.
• Maintain high technical and professional service standards.
• Meet customer service KPIs and guidelines.
• Communicate repair status and arrival times to end-users.
• Follow documented service operations policies.
• Maintain OEM certifications as directed.

Skills

End-user support

Troubleshooting

Communication

VIP support

Education

A+ certification

Tools

PC hardware

Printers

Laptops

Tablets

Job description

Knight Clean Enterprises is currently seeking aDesktop Support Specialist.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

Desktop Support Responsibilities:

• Provide support to client identified VIPs

• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.

• Perform all assigned desk-side support activities

• Display outstanding technical and professional services skills at all times

• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

• Understands and follows all documented service operations policies and procedures.

• Maintain all required OEM Certifications as directed by Management

• 3+ years experience relevant software and hardware systems

• Understanding of ITIL methodologies

• A+ certification is desired