Desktop Support Specialist

Knight Clean Enterprises; Friday Harbor (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

Knight Clean Enterprises in Washington state is seeking a Desktop Support Specialist to repair and support a range of end-user devices in a corporate setting. The role involves hands-on IMAC work and a strong focus on customer service.

Ideal candidates will have 3+ years of troubleshooting experience across PCs, laptops, tablets, and printers, plus familiarity with ITIL processes. A+ certification is desirable, and VIP support duties may apply.

Qualifications

• 3+ years of troubleshooting and repair in an end-user environment (PCs/desktops/laptops/tablets/printers).
• Experience with IMAC (install/move/add/change) tasks.
• Understanding of ITIL methodologies.

Responsibilities

• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC activities (Install/Move/Add/Change).
• Conduct all desk-side support tasks as assigned.
• Display technical and professional services skills at all times.
• Meet customer service and operational metrics per guidelines.
• Proactively communicate with end-users and service desk about arrival times, estimates, and status.
• Follow all documented service operations policies and procedures.
• Maintain OEM certifications as directed by management.
• Demonstrate 3+ years of relevant software and hardware experience.
• Ensure understanding and adherence to ITIL methodologies.
• A+ certification is desired.

Skills

End-user support

VIP support

ITIL familiarity

A+ certification desirable

Job description

Knight Clean Enterprises is currently seeking aDesktop Support Specialist.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

Desktop Support Responsibilities:

• Provide support to client identified VIPs

• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.

• Perform all assigned desk-side support activities

• Display outstanding technical and professional services skills at all times

• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

• Understands and follows all documented service operations policies and procedures.

• Maintain all required OEM Certifications as directed by Management

• 3+ years experience relevant software and hardware systems

• Understanding of ITIL methodologies

• A+ certification is desired