Desktop Support Pro — End-User & VIP Tech Help

Knight Clean Enterprises; Vancouver (WA); In loco; USD 30.000 - 39.000; Tempo pieno

Descrizione del lavoro

Knight Clean Enterprises is seeking a Desktop Support Specialist to provide end-user support across PCs, laptops, tablets and printers in a fast-paced environment. The role emphasizes timely problem solving for VIP clients and adherence to IT service procedures.

The ideal candidate has 3+ years in troubleshooting, familiarity with IMAC tasks, ITIL practices, and preferably an A+ certification, along with strong communication to the service desk and end users.

Competenze

• 3+ years in basic to moderately complex troubleshooting in an end-user environment.
• Experience supporting PCs, desktops, laptops, tablets, and printers.
• Understanding of ITIL methodologies is preferred.

Mansioni

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures
• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

Conoscenze

Desktop support

End-user support

VIP support

ITIL knowledge

Formazione

A+ certification

Descrizione del lavoro

Knight Clean Enterprises is seeking a Desktop Support Specialist to provide end-user support across PCs, laptops, tablets and printers in a fast-paced environment. The role emphasizes timely problem solving for VIP clients and adherence to IT service procedures.

The ideal candidate has 3+ years in troubleshooting, familiarity with IMAC tasks, ITIL practices, and preferably an A+ certification, along with strong communication to the service desk and end users.