VIP Desk-Side Desktop Support Specialist & IMAC Expert

Gr8ttek, LLC; Friday Harbor (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Gr8ttek, LLC is seeking a Desktop Support Specialist to support end-user computing environments in Friday Harbor, WA. The role requires 3+ years in troubleshooting PCs, laptops, tablets, and printers, with IMAC experience and ITIL familiarity. A+ certification is preferred.

The position pays $19.50 per hour (W2) with a long-term potential transition, typical conversion around six months. Duties include VIP support, deskside service, and adherence to service procedures.

Qualifications

• 3+ years of experience performing basic to moderately complex troubleshooting in an end-user environment.
• Experience with IMAC (Install/Move/Add/Change) tasks.
• Understanding of ITIL methodologies.
• A+ certification is desired.

Responsibilities

• Provide support to client-identified VIPs.
• Respond to change management requests including installing new PC equipment and end-user deskside support.
• Perform IMAC activities (Install/Move/Add/Change).
• Conduct desk-side support activities as required.
• Display strong technical and professional services skills at all times.
• Meet customer service and operational metrics as outlined in guidelines.
• Proactively communicate with end-users and service desk about arrival times, repair estimates, and status.
• Follow all documented service operations policies and procedures.

Skills

IMAC experience

ITIL knowledge

A+ certification desired

Job description

Gr8ttek, LLC is seeking a Desktop Support Specialist to support end-user computing environments in Friday Harbor, WA. The role requires 3+ years in troubleshooting PCs, laptops, tablets, and printers, with IMAC experience and ITIL familiarity. A+ certification is preferred.

The position pays $19.50 per hour (W2) with a long-term potential transition, typical conversion around six months. Duties include VIP support, deskside service, and adherence to service procedures.