Desktop Support Specialist

Knight Clean Enterprises; Sedro-Woolley (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Knight Clean Enterprises is seeking a Desktop Support Specialist to deliver end-user computing support across desktops, laptops, tablets, and printers. The role emphasizes timely desk-side assistance, strong customer service, and adherence to ITIL-based procedures.

The ideal candidate has 3+ years of relevant experience, familiarity with IMAC tasks, and a desire to maintain high professional standards while supporting a VIP client base. A+ certification is preferred.

Qualifications

• 3+ years of experience in basic to moderately complex troubleshooting in an end-user environment.
• Experience supporting desktops, laptops, tablets and printers.
• Understanding of ITIL methodologies and end-user computing operations.
• A+ certification is preferred.

Responsibilities

• Provide support to identified VIPs.
• Respond to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Conduct desk-side support activities.
• Maintain high levels of technical and professional service skills.
• Meet customer service and operational metrics as outlined by guidelines.
• Communicate status and ETA to end-users and service desk personnel.
• Follow documented service operations policies and procedures.
• Maintain OEM certifications as directed by management.
• Display proficiency with both hardware and software systems.

Skills

End-user support

Desk-side support

Troubleshooting

VIP client support

IMAC experience

ITIL awareness

Education

A+ certification

Tools

PC repair tools

Job description

Knight Clean Enterprises is currently seeking aDesktop Support Specialist.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

Desktop Support Responsibilities:

• Provide support to client identified VIPs

• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.

• Perform all assigned desk-side support activities

• Display outstanding technical and professional services skills at all times

• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

• Understands and follows all documented service operations policies and procedures.

• Maintain all required OEM Certifications as directed by Management

• 3+ years experience relevant software and hardware systems

• Understanding of ITIL methodologies

• A+ certification is desired