Desktop Support Pro — VIP & End-User IT Specialist

Knight Clean Enterprises; Springfield (OR); On-site; USD 42,000 - 70,000; Full time

Job summary

Knight Clean Enterprises is seeking a Desktop Support Specialist to join our team in a client-facing, end-user computing environment. The role emphasizes resolving a range of hardware and software issues across PCs, laptops, tablets, and printers, with a focus on quality service.

The ideal candidate will have 3+ years of relevant experience, familiarity with ITIL processes, and a preference for active certifications such as A+.

Qualifications

• 3+ years of end-user support experience in PC, desktop, laptop, tablet, and printer environments.
• Understanding of ITIL methodologies.
• A+ certification is desired.

Responsibilities

• Provide support to client-identified VIPs.
• Handle desk-side support and IMAC requests.
• Perform desk-side support activities.
• Maintain high technical and professional service standards.
• Meet customer service KPIs and guidelines.
• Communicate repair status and arrival times to end-users.
• Follow documented service operations policies.
• Maintain OEM certifications as directed.

Skills

End-user support

Troubleshooting

Communication

VIP support

Education

A+ certification

Tools

PC hardware

Printers

Laptops

Tablets

Job description

Knight Clean Enterprises is seeking a Desktop Support Specialist to join our team in a client-facing, end-user computing environment. The role emphasizes resolving a range of hardware and software issues across PCs, laptops, tablets, and printers, with a focus on quality service.

The ideal candidate will have 3+ years of relevant experience, familiarity with ITIL processes, and a preference for active certifications such as A+.