Desktop Support Specialist - VIP Tech & IMAC Expert

Gr8ttek, LLC; Vancouver (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Gr8ttek, LLC is seeking a Desktop Support Specialist in Vancouver, WA to support a range of end-user devices including PCs, laptops, tablets, and printers. The role requires hands-on troubleshooting and strong customer service to ensure smooth IT operations.

The ideal candidate has 3+ years of experience in end-user support, ITIL awareness, and an A+ certification is desired. This is a long-term potential CTH opportunity with a pay rate of $20.00 per hour (W2).

Qualifications

• 3+ years experience in end-user IT support.
• Experience with PCs, laptops, tablets and printers.
• A+ certification is desired and ITIL understanding is a plus.

Responsibilities

• Provide VIP client support and desk-side assistance.
• Handle IMAC activities (install/move/add/change).
• Deliver timely repairs and update service status.
• Maintain professional communication with end-users and service desk.

Skills

End-user support

Troubleshooting

Customer service

Education

A+ certification

ITIL familiarity

Job description

Gr8ttek, LLC is seeking a Desktop Support Specialist in Vancouver, WA to support a range of end-user devices including PCs, laptops, tablets, and printers. The role requires hands-on troubleshooting and strong customer service to ensure smooth IT operations.

The ideal candidate has 3+ years of experience in end-user support, ITIL awareness, and an A+ certification is desired. This is a long-term potential CTH opportunity with a pay rate of $20.00 per hour (W2).