VIP Desk-Side IT Support Engineer (IMAC/ITIL)

Worldwide TechServices, LLC; Rolling Meadows (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Customer Service Engineer to perform intermediate repair and troubleshooting tasks for end-user computing devices. The role involves assisting VIP clients, handling desk-side support, and supporting change-management activities in a fast-paced environment.

The ideal candidate has 2–4 years of relevant experience or technical school certification, with knowledge of ITIL practices and OEM certifications.

Qualifications

• Requires technical school certification or equivalent.
• 2-4 years of relevant experience preferred.
• Maintains OEM certifications as directed; ITIL knowledge beneficial.

Responsibilities

• Troubleshoot andRepair PCs, desktops, laptops, tablets, and printers.
• Provide support to identified VIPs.
• Respond to change management requests and IMAC activities.
• Perform desk-side support and on-site visits as needed.
• Maintain professional and technical service standards.

Skills

Customer-facing

Troubleshooting

Deskside support

End-user repair

Communication

Education

Technical school certification or equivalent

Job description

Worldwide TechServices, LLC is seeking a Customer Service Engineer to perform intermediate repair and troubleshooting tasks for end-user computing devices. The role involves assisting VIP clients, handling desk-side support, and supporting change-management activities in a fast-paced environment.

The ideal candidate has 2–4 years of relevant experience or technical school certification, with knowledge of ITIL practices and OEM certifications.