End-User IT Support Specialist: Resolve, Guide, Enable

US Deputy Assistant Secretary for Information and Technology; Birmingham (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

US Deputy Assistant Secretary for Information and Technology is seeking an IT Specialist to perform phone and desk-side support, diagnose and repair hardware and software issues, and ensure customer satisfaction in the Southeast End User Operations. The position requires the ability to diagnose and resolve incidents and provide guidance to customers and junior staff.

The role emphasizes attention to detail, customer service, effective communication, and strong problem-solving skills to maintain

Qualifications

• Attention to detail is required and thoroughness is essential.
• Customer service experience working with diverse clients and stakeholders to assess needs and resolve issues.
• Strong oral communication skills to convey information to varied audiences.
• Demonstrated problem-solving abilities with sound judgment.

Responsibilities

• Diagnose and resolve complex hardware, software, network, application, and customer-reported incidents.
• Install, configure, maintain, and troubleshoot IT equipment and software applications.
• Provide technical guidance and training to customers and lower-graded IT Specialists.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

US Deputy Assistant Secretary for Information and Technology is seeking an IT Specialist to perform phone and desk-side support, diagnose and repair hardware and software issues, and ensure customer satisfaction in the Southeast End User Operations. The position requires the ability to diagnose and resolve incidents and provide guidance to customers and junior staff.

The role emphasizes attention to detail, customer service, effective communication, and strong problem-solving skills to maintain