End-User IT Support Technician

U.S. Department of Veterans Affairs; Daytona Beach (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an IT Specialist to join the Southeast - End User Operations within the Office of Information and Technology.

The role involves assisting users via phone, providing desk-side support, and performing bench-top diagnosis and repair of IT hardware and software. The position focuses on resolving customer software and hardware problems in accordance with established policies and procedures.

Qualifications

• IT support experience preferred.
• Strong problem-solving and customer-service skills.

Responsibilities

• Provide phone and desk-side IT support.
• Diagnose and repair bench-top hardware and software issues.

Job description

U.S. Department of Veterans Affairs is seeking an IT Specialist to join the Southeast - End User Operations within the Office of Information and Technology.

The role involves assisting users via phone, providing desk-side support, and performing bench-top diagnosis and repair of IT hardware and software. The position focuses on resolving customer software and hardware problems in accordance with established policies and procedures.