End-User IT Specialist: Troubleshooting & Support

US Deputy Assistant Secretary for Information and Technology; Fayetteville (AR); On-site; USD 70,000 - 100,000; Full time

Job summary

The US Deputy Assistant Secretary for Information and Technology in Fayetteville seeks an IT Specialist in Continental - End User Operations to deliver phone and desk-side support and diagnose bench-top IT issues.

Responsibilities include resolving hardware and software problems per policy and assisting users while following agency procedures and security requirements. The role requires IT-related experience and strong problem-solving abilities.

Qualifications

• IT-related experience demonstrating the five core competencies: attention to detail, customer service, oral communication, problem solving, and adaptability.

Responsibilities

• Diagnose and resolve complex hardware, software, network, and user-reported incidents.
• Install, configure, maintain IT equipment and software applications; provide guidance and training to customers and lower-graded IT Specialists.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The US Deputy Assistant Secretary for Information and Technology in Fayetteville seeks an IT Specialist in Continental - End User Operations to deliver phone and desk-side support and diagnose bench-top IT issues.

Responsibilities include resolving hardware and software problems per policy and assisting users while following agency procedures and security requirements. The role requires IT-related experience and strong problem-solving abilities.