IT Support Specialist: Hardware, Software & Client Help

US Deputy Assistant Secretary for Information and Technology; Newington (CT); On-site; USD 85,000 - 125,000; Full time

Job summary

US Deputy Assistant Secretary for Information and Technology is seeking an IT Specialist in the North Atlantic District - End User Operations to provide frontline user support across hardware and software. The role combines phone support, desk-side assistance, and bench-top diagnostics to resolve IT incidents following established procedures.

Qualified applicants will have IT-related experience with key competencies including attention to detail, customer service, oral communication, and problem

Qualifications

• IT-related experience demonstrating each of the five competencies listed in the basic requirements.
• Attention to Detail, Customer Service, Oral Communication and Problem Solving must be evidenced in IT work.
• Experience may be paid or unpaid and/or through IT training or certification.

Responsibilities

• Provide phone support, desk-side IT support, and bench-top diagnosis and repair to users.
• Resolve customer software and hardware problems in accordance with established policies and procedures.
• Document incidents and follow agency guidance for incident handling.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

US Deputy Assistant Secretary for Information and Technology is seeking an IT Specialist in the North Atlantic District - End User Operations to provide frontline user support across hardware and software. The role combines phone support, desk-side assistance, and bench-top diagnostics to resolve IT incidents following established procedures.

Qualified applicants will have IT-related experience with key competencies including attention to detail, customer service, oral communication, and problem