End-User IT Support Specialist — Desk-side & Phone

U.S. Department of Veterans Affairs; Lawton (OK); On-site; USD 70,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an IT Specialist in the Continental - End User Operations within the Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical support, and bench-top diagnostics to resolve customer software and hardware problems in accordance with established policies. Major duties include handling user issues, providing guidance, and maintaining operational readiness for end-user devices across the department.

Responsibilities

• Phone support to customers;
• Desk-side technical support;
• Bench-top diagnosis and repair;
• Resolve software and hardware problems per established policies.

Job description

U.S. Department of Veterans Affairs is seeking an IT Specialist in the Continental - End User Operations within the Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical support, and bench-top diagnostics to resolve customer software and hardware problems in accordance with established policies. Major duties include handling user issues, providing guidance, and maintaining operational readiness for end-user devices across the department.