End-User IT Support Specialist (Desk & Phone)

US Deputy Assistant Secretary for Information and Technology; Des Moines (IA); On-site; USD 70,000 - 95,000; Full time

Job summary

US Deputy Assistant Secretary for Information and Technology seeks an IT Specialist to provide frontline desktop and software/hardware support in the Midwest End User Operations. You will diagnose issues, follow policy, and resolve customer problems to sustain operations.

Responsibilities include phone, desk-side, and bench-top support, resolving incidents and guiding users through solutions while adhering to established procedures and security requirements.

Qualifications

• Attention to Detail is thorough and detail-oriented.
• Customer Service: works with clients to assess needs and provide assistance.
• Oral Communication: communicates clearly to audiences; listens and responds appropriately.
• Problem Solving: identifies problems and uses sound judgment to evaluate solutions.

Responsibilities

• Resolve customer software and hardware problems following established policies and procedures.
• Provide phone, desk-side, and bench-top IT support as part of End User Operations.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

US Deputy Assistant Secretary for Information and Technology seeks an IT Specialist to provide frontline desktop and software/hardware support in the Midwest End User Operations. You will diagnose issues, follow policy, and resolve customer problems to sustain operations.

Responsibilities include phone, desk-side, and bench-top support, resolving incidents and guiding users through solutions while adhering to established procedures and security requirements.