End-User IT Support Specialist

U.S. Department of Veterans Affairs; Cape Coral (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Southeast - End User Operations, Office of Information and Technology, seeks an IT Specialist to provide phone support, desk-side assistance, and bench-top diagnosis and repair.

Duties focus on resolving software and hardware issues in line with established policies. Ideal candidate will work within a structured federal environment, applying ITIL-like procedures and VA guidelines to ensure timely, secure, and reliable endpoint support for Veterans Affairs

Qualifications

• Resolve customer software and hardware problems following established policies.

Responsibilities

• Resolve customer-related software and hardware problems via phone, desk-side, and bench-top diagnostics and repair.

Job description

The U.S. Department of Veterans Affairs, Southeast - End User Operations, Office of Information and Technology, seeks an IT Specialist to provide phone support, desk-side assistance, and bench-top diagnosis and repair.

Duties focus on resolving software and hardware issues in line with established policies. Ideal candidate will work within a structured federal environment, applying ITIL-like procedures and VA guidelines to ensure timely, secure, and reliable endpoint support for Veterans Affairs