End-User IT Support Specialist (Onsite & Deskside)

U.S. Department of Veterans Affairs; Grand Junction (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an IT Specialist to support Continental - End User Operations within the Office of Information and Technology (OI&T).

The role combines phone support, desk-side assistance, and bench-top diagnosis to resolve software and hardware issues in line with VA policies. Primary duties include assisting users, following established procedures, and maintaining service standards for timely problem resolution across VA endpoints.

Responsibilities

• Resolve customer-related software and hardware problems in accordance with established policies and procedures.
• Provide phone support, desk-side technical support, and bench-top diagnosis and repair.

Job description

U.S. Department of Veterans Affairs is seeking an IT Specialist to support Continental - End User Operations within the Office of Information and Technology (OI&T).

The role combines phone support, desk-side assistance, and bench-top diagnosis to resolve software and hardware issues in line with VA policies. Primary duties include assisting users, following established procedures, and maintaining service standards for timely problem resolution across VA endpoints.