End-User IT Support Technician

U.S. Department of Veterans Affairs; Abilene (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist located in the Continental - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems in accordance with established policies and procedures. The position emphasizes troubleshooting across user devices and software issues, ensuring timely resolution and adherence to VA IT

Responsibilities

• Resolve customer software and hardware problems per established policies and procedures.
• Provide phone support, desk-side technical support, and bench-top diagnosis and repair.

Job description

The U.S. Department of Veterans Affairs is seeking an IT Specialist located in the Continental - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems in accordance with established policies and procedures. The position emphasizes troubleshooting across user devices and software issues, ensuring timely resolution and adherence to VA IT