End-User IT Support Specialist

U.S. Department of Veterans Affairs; Sheridan (WY); On-site; USD 70,000 - 100,000; Full time

Job summary

The U.S. Department of Veterans Affairs IT Specialist position is located within the Continental - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems in line with established policies and procedures. Primary duties include assisting end users with technical issues, following standard operating procedures, and contributing to

Responsibilities

• Resolve customer software and hardware problems in accordance with established policies and procedures.

Job description

The U.S. Department of Veterans Affairs IT Specialist position is located within the Continental - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems in line with established policies and procedures. Primary duties include assisting end users with technical issues, following standard operating procedures, and contributing to