End-User IT Support Specialist

U.S. Department of Veterans Affairs; Kalispell (MT); On-site; USD 60,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an IT Specialist within the Continental - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side assistance, and bench-top diagnosis to resolve customer software and hardware problems in strict adherence to established policies and procedures. The position focuses on end-user IT services, contributing to a reliable technology experience for VA staff while maintaining security and compliance

Responsibilities

• Provide phone support for IT issues.
• Deliver desk-side technical support to users.
• Bench-top diagnosis and repair of hardware and software problems.

Job description

U.S. Department of Veterans Affairs is seeking an IT Specialist within the Continental - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side assistance, and bench-top diagnosis to resolve customer software and hardware problems in strict adherence to established policies and procedures. The position focuses on end-user IT services, contributing to a reliable technology experience for VA staff while maintaining security and compliance