End User IT Support Specialist

U.S. Department of Veterans Affairs; Big Spring (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist to support Continental - End User Operations within the Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical support, and bench-top diagnosis to resolve customer software and hardware problems in line with established policies and procedures. Major duties include providing timely assistance to end users, documenting work performed, and ensuring adherence to IT support standards.

Qualifications

• Experience resolving software and hardware problems following established policies and procedures.
• Ability to document issues and actions taken for tracking and knowledge management.

Responsibilities

• Resolve customer software and hardware problems in accordance with policies and procedures.
• Provide phone and desk-side technical support to end users.
• Diagnose and repair bench-top hardware issues as needed.

Skills

Phone support

Desk-side support

Hardware troubleshooting

Customer service

Job description

The U.S. Department of Veterans Affairs is seeking an IT Specialist to support Continental - End User Operations within the Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical support, and bench-top diagnosis to resolve customer software and hardware problems in line with established policies and procedures. Major duties include providing timely assistance to end users, documenting work performed, and ensuring adherence to IT support standards.