End-User IT Support Specialist (Phone & Desk)

U.S. Department of Veterans Affairs; Cheyenne (WY); On-site; USD 70,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist to join Continental - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side assistance, and bench-top diagnostic work to resolve user software and hardware problems according to policy. Primary duties include triaging issues, documenting incidents, and providing timely solutions to ensure reliable IT services for end users within the department.

Responsibilities

• Resolve customer software and hardware problems in accordance with established policies and procedures.
• Provide phone support to end users for technical issues.
• Deliver desk-side technical support for on-site users.
• Perform bench-top diagnosis and repair of IT equipment.

Job description

The U.S. Department of Veterans Affairs is seeking an IT Specialist to join Continental - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side assistance, and bench-top diagnostic work to resolve user software and hardware problems according to policy. Primary duties include triaging issues, documenting incidents, and providing timely solutions to ensure reliable IT services for end users within the department.