End-User IT Support Specialist

U.S. Department of Veterans Affairs; Shreveport (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist within the Continental - End User Operations, Office of Information and Technology (OI&T). This role combines phone support, desk-side assistance, and bench-top troubleshooting to keep end-user systems running.

Primary duties include resolving software and hardware problems in accordance with established policies, procedures, and security guidelines for VA staff nationwide.

Qualifications

• Provide phone support for software and hardware issues.
• Perform desk-side IT support for end users.
• Carry out bench-top diagnosis and repair of equipment.

Responsibilities

• Resolve customer software and hardware problems per policies.
• Assist with incident logging and ticketing per procedures.
• Escalate complex issues when necessary.

Skills

Phone support

Desk-side IT support

Bench-top diagnosis and repair

Job description

The U.S. Department of Veterans Affairs is seeking an IT Specialist within the Continental - End User Operations, Office of Information and Technology (OI&T). This role combines phone support, desk-side assistance, and bench-top troubleshooting to keep end-user systems running.

Primary duties include resolving software and hardware problems in accordance with established policies, procedures, and security guidelines for VA staff nationwide.