End-User IT Support Specialist — Phone & Onsite

U.S. Department of Veterans Affairs; West Palm Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an IT Specialist for the Southeast - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side assistance, and bench-top diagnostics to resolve software and hardware issues in line with established policies. Major duties include providing frontline IT support across user devices, diagnosing hardware faults, and applying fixes in a timely manner to minimize downtime for users within the VA

Qualifications

• Experience in IT or help desk support preferred.
• Familiarity with hardware and software troubleshooting.

Responsibilities

• Resolve customer software and hardware problems per policies.
• Provide phone and desk-side technical support.
• Bench-top diagnosis and repair of IT equipment.

Job description

U.S. Department of Veterans Affairs is seeking an IT Specialist for the Southeast - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side assistance, and bench-top diagnostics to resolve software and hardware issues in line with established policies. Major duties include providing frontline IT support across user devices, diagnosing hardware faults, and applying fixes in a timely manner to minimize downtime for users within the VA