End-User IT Support Specialist (Phone & Desk)

U.S. Department of Veterans Affairs; Amarillo (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist within the Continental - End User Operations, Office of Information and Technology (OI&T).

The role blends phone support, desk-side assistance, and bench-top diagnosis to resolve customer software and hardware issues per established policies. Primary duties include handling customer technical problems, following ITIL/agency procedures, and ensuring timely resolution in a fast-paced environment.

Responsibilities

• Phone support and desk-side technical support.
• Bench-top diagnosis and repair of hardware and software problems.

Job description

The U.S. Department of Veterans Affairs is seeking an IT Specialist within the Continental - End User Operations, Office of Information and Technology (OI&T).

The role blends phone support, desk-side assistance, and bench-top diagnosis to resolve customer software and hardware issues per established policies. Primary duties include handling customer technical problems, following ITIL/agency procedures, and ensuring timely resolution in a fast-paced environment.