End-User IT Support Specialist

U.S. Department of Veterans Affairs; Jackson (MS); On-site; USD 60,000 - 100,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an IT Specialist for Continental - End User Operations within the Office of Information and Technology (OI&T).

The role focuses on resolving customer software and hardware problems in line with established policies and procedures to maintain user productivity. The position combines phone support, desk-side technical assistance, and bench-top diagnosis and repair, contributing to rapid problem resolution, asset management, and documented

Job description

The U.S. Department of Veterans Affairs seeks an IT Specialist for Continental - End User Operations within the Office of Information and Technology (OI&T).

The role focuses on resolving customer software and hardware problems in line with established policies and procedures to maintain user productivity. The position combines phone support, desk-side technical assistance, and bench-top diagnosis and repair, contributing to rapid problem resolution, asset management, and documented