End-User IT Support Engineer

U.S. Department of Veterans Affairs; Tulsa (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs (VA) is seeking an IT Specialist in the Continental - End User Operations, Office of Information and Technology (OI&T).

The role involves providing phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems following established policies. The position emphasizes hands-on troubleshooting and customer service in a federal IT environment, with responsibilities spanning incident resolution

Qualifications

• Experience providing user support per agency policies.
• Ability to resolve software and hardware problems using established procedures.

Responsibilities

• Phone support, desk-side technical support, and bench-top diagnosis and repair.
• Resolve customer software and hardware problems according to established policies.

Skills

Phone support

Desk-side support

Hardware diagnosis

Job description

The U.S. Department of Veterans Affairs (VA) is seeking an IT Specialist in the Continental - End User Operations, Office of Information and Technology (OI&T).

The role involves providing phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems following established policies. The position emphasizes hands-on troubleshooting and customer service in a federal IT environment, with responsibilities spanning incident resolution