End-User IT Support Engineer

U.S. Department of Veterans Affairs; Horizon City (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Continental - End User Operations in the Office of Information and Technology, seeks an IT Specialist to perform a mix of duties including phone support, desk-side assistance, and bench-top diagnosis and repair of hardware and software.

The role focuses on resolving customer-related software and hardware problems in accordance with established policies and procedures, providing timely solutions to Veterans Affairs staff.

Responsibilities

• Resolve customer software and hardware problems per policies and procedures.
• Provide phone support, desk-side technical support, and bench-top diagnosis and repair.

Job description

The U.S. Department of Veterans Affairs, Continental - End User Operations in the Office of Information and Technology, seeks an IT Specialist to perform a mix of duties including phone support, desk-side assistance, and bench-top diagnosis and repair of hardware and software.

The role focuses on resolving customer-related software and hardware problems in accordance with established policies and procedures, providing timely solutions to Veterans Affairs staff.