End-to-End Order Fulfillment Specialist

Marmon Holdings, Inc.; Eagan, Northern (MN, KY); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Job summary

EcoWater Systems LLC in Eagan, MN is seeking an Order Management Specialist to accurately process customer orders from entry through fulfillment and invoicing. You will monitor status, resolve discrepancies, and communicate with customers and internal partners to ensure on-time delivery.

You will work cross-functionally with Sales, Supply Chain, Logistics and Finance, drive process improvements, and maintain detailed order information while supporting a fast-paced order-to-cash environment.

Qualifications

• High school diploma or equivalent is required.
• 1+ years in order management, customer service, or related operations.
• Strong knowledge of ERP systems and Microsoft Office suite.

Responsibilities

• Process and manage customer orders from entry through fulfillment and invoicing.
• Take calls from customers regarding order status and pricing.
• Review orders for pricing, terms, availability, freight, and requirements.
• Manage holds, changes, cancellations, returns, shortages, and back-orders.
• Investigate discrepancies involving pricing, quantities, shipments, or invoices.
• Maintain accurate customer, product, and shipping data; document root causes.
• Escalate supply or delivery risks and partner to resolve issues for on-time delivery.
• Monitor order status, inventory levels, and shipment details; communicate with partners.
• Support continuous improvement of order accuracy, lead time, and customer satisfaction.

Skills

Attention to detail

Communication skills

Organizational skills

Problem-solving

Cross-functional collaboration

Education

High school diploma or equivalent

Associate or bachelor’s degree in business, Supply Chain, or a related field preferred

Tools

Microsoft Excel

Epicor ERP / ERP system

Microsoft Word

Microsoft Teams

Microsoft Outlook

Job description

EcoWater Systems LLC in Eagan, MN is seeking an Order Management Specialist to accurately process customer orders from entry through fulfillment and invoicing. You will monitor status, resolve discrepancies, and communicate with customers and internal partners to ensure on-time delivery.

You will work cross-functionally with Sales, Supply Chain, Logistics and Finance, drive process improvements, and maintain detailed order information while supporting a fast-paced order-to-cash environment.