Order Fulfillment & Logistics Specialist

Watershed-Foods; Congerville (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Watershed-Foods is seeking an Order Fulfillment Coordinator to manage the end-to-end processing of customer orders from receipt through shipment. This role coordinates with production, warehouse, logistics, and sales to ensure on-time fulfillment and accurate documentation, and escalates issues as needed for a smooth supply chain flow.

The ideal candidate brings experience in order fulfillment and logistics, strong attention to detail, and proficiency with ERP and Excel.

Qualifications

• Experience in order fulfillment, customer service, logistics, warehousing, production coordination, or a related supply chain role; food manufacturing experience is preferred.
• Working knowledge of inventory, order planning, warehouse, and transportation processes.
• Ability to enter, review, and maintain accurate information in an ERP or order management system.
• Proficiency with Microsoft Excel, Outlook, and other standard business applications.
• Strong attention to detail and commitment to order, documentation, and transaction accuracy.
• Clear verbal and written communication with internal teams, customers, carriers, and service providers.
• Ability to prioritize multiple time-sensitive orders and adjust to changing requirements in a manufacturing environment.
• Practical problem-solving skills and the judgment to resolve routine issues or escalate risks promptly.
• Continuous improvement mindset; familiarity with Lean Manufacturing principles is preferred.

Responsibilities

• Review new and revised customer orders for item, quantity, ship-to location, requested date, and special requirements; communicate discrepancies for resolution.
• Maintain the daily order fulfillment schedule and priority list, incorporating approved order changes and production updates.
• Coordinate with production planning, warehouse, shipping, logistics, customer service, and sales to support complete and on-time order fulfillment.
• Monitor inventory availability, production completion, order status, and shipment readiness throughout the day.
• Promptly escalate shortages, production delays, carrier issues, order changes, or other risks to the Supply Chain Manager and affected teams.
• Prepare and verify the information required for picking, staging, loading, and shipment release, including applicable customer, lot, date, and documentation requirements.
• Coordinate carrier appointments and pickup details with internal and external partners, and follow up on missed or changed pickup times.
• Enter and update orders, shipments, completed manufacturing orders, and other required transactions in the ERP system accurately and on time, including end-of-day manufacturing order completion.
• Maintain complete order and shipment records to support traceability, customer service, and issue resolution.
• Comply with company policies and all applicable food safety, quality, sanitation, and workplace safety requirements.

Skills

Order fulfillment

Customer service

Logistics

Warehousing

Production coordination

Attention to detail

Communication

Problem-solving

Lean manufacturing

Tools

ERP system

Microsoft Excel

Outlook

Job description

Watershed-Foods is seeking an Order Fulfillment Coordinator to manage the end-to-end processing of customer orders from receipt through shipment. This role coordinates with production, warehouse, logistics, and sales to ensure on-time fulfillment and accurate documentation, and escalates issues as needed for a smooth supply chain flow.

The ideal candidate brings experience in order fulfillment and logistics, strong attention to detail, and proficiency with ERP and Excel.