Sales Support & Order Orchestration Specialist

Master-Electronics; Eden Prairie (MN); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Employee Assistance Program (EAP)

Paid holidays

PTO accrual

Floating Holiday

Parental leave

Job summary

Master Electronics is hiring a Sales Support specialist in Eden Prairie, Minnesota. You’ll work with Sales and Product teams to keep orders on track, ensure data accuracy, and keep customers informed.

You will manage order details, review forecasts, monitor inventory, and communicate updates clearly to customers and internal partners.

This role rewards organized problem-solvers who thrive in a fast-paced, collaborative environment and are committed to reliable, quality service.

Qualifications

• 2–5 years of experience in customer service, sales support, or a related role.
• Strong written and verbal communication skills with professional emails.
• Proficiency in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Build strong customer relationships by responding to questions, resolving concerns, and providing timely, professional support.
• Collaborate with Sales, Product Management, suppliers, and manufacturing partners to advocate for customer needs and support successful order outcomes.
• Maintain accurate sales, order, purchasing, vendor, and customer data to keep internal systems and business processes running smoothly.
• Monitor customer forecasts and order activity to identify when purchase orders should be released, rescheduled, expedited, or canceled.
• Use attention to detail and sound judgment to help balance customer expectations, inventory availability, and operational needs.
• Track and manage Master Electronics-owned inventory at customer locations to ensure products are accurately accounted for and available when needed.
• Communicate order updates, risks, and next steps clearly so customers and internal partners can make informed decisions.
• Take ownership of follow-up and problem-solving to help keep orders moving and deliver a reliable customer experience.

Skills

Customer service

Sales support

Communication

Time management

Team collaboration

Tools

Excel

Outlook

Job description

Master Electronics is hiring a Sales Support specialist in Eden Prairie, Minnesota. You’ll work with Sales and Product teams to keep orders on track, ensure data accuracy, and keep customers informed.

You will manage order details, review forecasts, monitor inventory, and communicate updates clearly to customers and internal partners.

This role rewards organized problem-solvers who thrive in a fast-paced, collaborative environment and are committed to reliable, quality service.