Strategic Order-to-Cash Specialist

EcoWater Systems LLC; Eagan (MN); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k matching

Job summary

EcoWater Systems LLC, part of Marmon Holdings and Berkshire Hathaway, is seeking an Order Management Specialist in the Eagan, MN head office. You will manage customer orders from entry to invoicing, coordinating with Sales, Supply Chain, Logistics and Finance to ensure on-time delivery and accuracy.

Responsibilities include reviewing orders for pricing and terms, resolving pricing or shipment discrepancies, maintaining data accuracy, and driving continuous improvement in order-to-cash processes.

Qualifications

• High school diploma or equivalent.
• 1+ years in order management or related operations.
• Strong working knowledge of ERP systems.
• Proficiency with Excel, Word, Teams, and Outlook.
• Ability to manage detailed transactions and competing priorities.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work cross-functionally in a fast-paced environment.
• Associate or bachelor’s degree in business or Supply Chain preferred.
• Experience with Epicor Complete order-to-cash processes preferred.

Responsibilities

• Process customer orders from entry through fulfillment and invoicing.
• Review orders for pricing, terms, availability, freight, and customer-specific requirements.
• Manage order holds, changes, cancellations, returns, shortages, and back-orders.
• Investigate discrepancies involving pricing, quantities, shipments, or invoices.
• Maintain accurate customer, product, and shipping information.
• Document root causes and recurring order issues.
• Escalate supply or delivery risks based on defined criteria.
• Partner with Sales, Supply Chain, and Logistics to resolve order discrepancies.
• Monitor order status, inventory, and shipment details; communicate with partners.
• Support continuous improvement of order accuracy and lead times.
• Contribute to cross-functional projects for process standardization and efficiency.

Skills

Customer service

Order management experience

ERP systems

Attention to detail

Cross-functional collaboration

Prioritization

Education

Associate or bachelor’s degree in business or Supply Chain

Tools

Epicor ERP

Microsoft Excel

Microsoft Word

Teams

Outlook

Job description

EcoWater Systems LLC, part of Marmon Holdings and Berkshire Hathaway, is seeking an Order Management Specialist in the Eagan, MN head office. You will manage customer orders from entry to invoicing, coordinating with Sales, Supply Chain, Logistics and Finance to ensure on-time delivery and accuracy.

Responsibilities include reviewing orders for pricing and terms, resolving pricing or shipment discrepancies, maintaining data accuracy, and driving continuous improvement in order-to-cash processes.