Order Management Specialist

EcoWater Systems LLC; Eagan (MN); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k matching

Job summary

EcoWater Systems LLC, part of Marmon Holdings and Berkshire Hathaway, is seeking an Order Management Specialist in the Eagan, MN head office. You will manage customer orders from entry to invoicing, coordinating with Sales, Supply Chain, Logistics and Finance to ensure on-time delivery and accuracy.

Responsibilities include reviewing orders for pricing and terms, resolving pricing or shipment discrepancies, maintaining data accuracy, and driving continuous improvement in order-to-cash processes.

Qualifications

• High school diploma or equivalent.
• 1+ years in order management or related operations.
• Strong working knowledge of ERP systems.
• Proficiency with Excel, Word, Teams, and Outlook.
• Ability to manage detailed transactions and competing priorities.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work cross-functionally in a fast-paced environment.
• Associate or bachelor’s degree in business or Supply Chain preferred.
• Experience with Epicor Complete order-to-cash processes preferred.

Responsibilities

• Process customer orders from entry through fulfillment and invoicing.
• Review orders for pricing, terms, availability, freight, and customer-specific requirements.
• Manage order holds, changes, cancellations, returns, shortages, and back-orders.
• Investigate discrepancies involving pricing, quantities, shipments, or invoices.
• Maintain accurate customer, product, and shipping information.
• Document root causes and recurring order issues.
• Escalate supply or delivery risks based on defined criteria.
• Partner with Sales, Supply Chain, and Logistics to resolve order discrepancies.
• Monitor order status, inventory, and shipment details; communicate with partners.
• Support continuous improvement of order accuracy and lead times.
• Contribute to cross-functional projects for process standardization and efficiency.

Skills

Customer service

Order management experience

ERP systems

Attention to detail

Cross-functional collaboration

Prioritization

Education

Associate or bachelor’s degree in business or Supply Chain

Tools

Epicor ERP

Microsoft Excel

Microsoft Word

Teams

Outlook

Job description

EcoWater Systems LLC As a part of the global industrial organization Marmon Holdings - which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Order Management Specialist is responsible for accurately processing and managing customer orders from initial entry through fulfillment, shipment, and invoicing. The position monitors order status, identifies and resolves exceptions, and provides timely communication to customers and internal partners. Working closely with customers, Sales, Supply Chain, Logistics, Finance, IT, and Operations, the specialist supports order accuracy, on-time delivery, customer satisfaction, and continuous improvement across the order-to-cash process. The Order Management Specialist reports to the Manager of Customer Experience and is located at the EcoWater Systems head office in Eagan, MN.

Overall Responsibilities

• Order Management Process and manage customer orders accurately from entry through fulfillment and invoicing.
• Take and return calls from customers regarding status of their orders Reviewing orders for pricing, terms, availability, freight, and customer-specific requirements
• Managing order holds, changes, cancellations, returns, shortages, and back-orders
• Investigating discrepancies involving pricing, quantities, shipments, or invoices
• Maintaining accurate customer, product, and shipping information
• Documenting root causes and recurring order issues
• Escalating supply or delivery risks based on defined criteria
• Partner with Sales, Supply Chain, and Logistics to resolve order discrepancies and ensure on-time delivery.
• Monitor order status, inventory levels, and shipment details to proactively communicate with internal and external partners.
• Support continuous improvement initiatives related to order accuracy, lead time, and customer satisfaction.
• Cross-Functional Collaboration Partner with IT, Finance, Supply Chain, Sales, and Operations to align order processes and resolve issues efficiently.
• Support end-to-end order-to-cash processes, including order entry, fulfillment coordination, invoicing, and customer communication.
• Contribute to cross-functional projects focused on process standardization, service improvement, and operational efficiency.

Qualifications, Skills, Competencies

• Required qualifications.
• High school diploma or equivalent
• 1+ years of experience in order management, customer service, sales operations, or a related operations role.
• Strong working knowledge of ERP system.
• Proficiency with Microsoft Excel, Word, Teams, Outlook, and related business applications
• Ability to manage detailed transactions and competing priorities
• High attention to detail and commitment to order accuracy and customer service.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
• Preferred qualifications
• Associate or bachelor’s degree in business, Supply Chain, or a related field preferred.
• Experience with Epicor Complete order-to-cash processes

Measurable success expectations

• Order-entry accuracy
• Order processing turnaround
• Total orders entered
• Invoice or pricing discrepancy rates
• Customer response time
• Internal and external customer satisfaction
• Completion of process-improvement actions

Working Conditions

Hours of work will generally be during regular business hours with at least 40 hours a week but may vary according to special projects, deadlines or other concerns. The position is in the Eagan MN office up to 5 days per week. No routine travel is expected. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay Range: 24.30 - 29.70

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.

Welcome to the biggest small business you’ll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit.

At the same time, they benefit from being part of our industry groups - where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond.

Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.