Customer Order Management Representative

L&T Technology Services; Shoreview (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology services firm in Shoreview, MN is seeking a Customer Order Manager to oversee the entire order life cycle for assigned accounts. You will coordinate with internal teams and ensure timely processing while maintaining high customer satisfaction. Ideal candidates will have experience in customer order and account management, with an emphasis on detail, collaboration, and results-driven philosophy. This role is critical in improving processes and enhancing customer experiences.

Qualifications

• Experience in customer order management, account management, or supply chain highly valued.
• Familiarity with Quality Management Systems is a plus.
• May require licensing for compliance with export control regulations.

Responsibilities

• Manage the end-to-end order life cycle for assigned customer accounts.
• Act as the single point of contact between customers and internal teams.
• Ensure all orders are shipped on time and in compliance with export regulations.
• Investigate and resolve complex customer inquiries.
• Contribute to process improvement initiatives.

Skills

Customer order management

Detail orientation

Collaboration

Results-driven

Order lifecycle expertise

Strong communication skills

Job description

Location: Shoreview, MN

Mode of work: Onsite

Summary

In this role, you will be responsible for ensuring accurate, timely processing of customer orders while coordinating across internal teams, distribution centers, and manufacturing plants. You’ll take ownership of customer inquiries, resolve complex issues, and play a key role in maintaining high service levels and customer satisfaction.

Key Responsibilities

• Manage the end-to-end order life cycle for assigned customer accounts, including new customer onboarding, order entry and modifications, and escalations.
• Act as the single point of contact between customers, internal teams, and manufacturing/distribution facilities.
• Ensure all orders are shipped on time and in compliance with export regulations.
• Provide ongoing communication and accurate documentation throughout the order process.
• Investigate and resolve complex customer inquiries using strong system and process knowledge.
• Escalate issues appropriately, ensuring thorough documentation and timely follow-up.
• Maintain accurate records in all relevant systems and databases.
• Submit Material Non‑Conformance or Process Non‑Conformance claims for quality issues.
• Support customer visits at the facility and prepare both standard and customized reports.
• Contribute to process improvement initiatives aimed at enhancing the customer experience.
• Customer Focus – Ability to build strong relationships and deliver customer‑centric solutions.
• Collaboration – Works effectively with cross‑functional teams.
• Detail Orientation – Ensures accuracy across documentation and order processing.
• Results‑Driven – Meets deadlines even in fast‑paced environments.
• Order Lifecycle Expertise – Understanding of order processing, systems, and workflows.
• Values Differences – Recognizes and embraces diverse perspectives.
• Strong knowledge of order processing and order life cycle for manufactured products
• High attention to detail
• Ability to manage and prioritize multiple tasks

Education & Experience

• Experience in customer order management, account management, or supply chain highly valued.
• Familiarity with Quality Management Systems is a plus.
• May require licensing for compliance with export control regulations.