Emergency Call Taker - Start a Critical Public Safety Career

National Public Safety Careers; Elberta (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Elberta, AL. These roles involve handling emergency and non-emergency calls, confirming locations, and collecting caller information to support dispatch operations.

Successful applicants will need a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Background checks and training are typical parts of the hiring process.

Qualifications

• High school diploma or equivalent required; prior customer service, telephone support, or public safety experience helpful.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Elberta, AL. These roles involve handling emergency and non-emergency calls, confirming locations, and collecting caller information to support dispatch operations.

Successful applicants will need a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Background checks and training are typical parts of the hiring process.