911 Call Taker - Start a Vital Public Safety Career

National Public Safety Careers; Sipsey (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Sipsey, Alabama. The role involves handling emergency and nonemergency lines, verifying location and contact details, and documenting information for dispatch personnel.

Applicants should have a high school diploma or equivalent; prior customer service, telephone support, or public safety experience can be helpful. Training and certifications are required before performing duties.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service

Telephone support

Public safety

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Sipsey, Alabama. The role involves handling emergency and nonemergency lines, verifying location and contact details, and documenting information for dispatch personnel.

Applicants should have a high school diploma or equivalent; prior customer service, telephone support, or public safety experience can be helpful. Training and certifications are required before performing duties.