Emergency 911 Call Taker — Start a Critical Career

National Public Safety Careers; Epes (AL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Epes, AL to handle emergency and nonemergency calls, verify locations and callback details, and document information in dispatch software. You will work within a team that supports coordinated response and public safety operations.

The role emphasizes strong listening, accurate typing, and clear verbal communication, with training to follow established procedures and safety protocols. On-site work and rotating shifts may apply.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and ability to follow structured procedures.
• Clear verbal communication during emergencies.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Enter details into call-processing or dispatch software.
• Forward incident information to the dispatch function promptly.
• Provide pre-arrival instructions only after training.

Skills

Listening skills

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in Epes, AL to handle emergency and nonemergency calls, verify locations and callback details, and document information in dispatch software. You will work within a team that supports coordinated response and public safety operations.

The role emphasizes strong listening, accurate typing, and clear verbal communication, with training to follow established procedures and safety protocols. On-site work and rotating shifts may apply.