Emergency 911 Call Taker – Launch Your Public Safety Career

Public Safety Dispatch Network; Elrod (AL); On-site; USD 36,000 - 58,000; Full time

Job summary

Public Safety Dispatch Network in Elrod, AL seeks 911 Call Takers to welcome callers, identify needs, and document details for responders. This role may train for both call-taking and dispatch as required by the official vacancy.

You will work in a fast-paced environment, complete background checks, and perform duties with accuracy and professionalism. Shifts and overtime may apply per the vacancy.

Qualifications

• High school diploma or equivalent required.
• Strong listening and accurate typing abilities.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Elrod, AL seeks 911 Call Takers to welcome callers, identify needs, and document details for responders. This role may train for both call-taking and dispatch as required by the official vacancy.

You will work in a fast-paced environment, complete background checks, and perform duties with accuracy and professionalism. Shifts and overtime may apply per the vacancy.