Emergency Call Taker: Start a Critical Public Service Career

Public Safety Dispatch Network; Red Level (AL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certifications

Employee assistance programs

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Red Level, AL to respond to emergency calls, verify locations, and document vital information for dispatch coordination. The role emphasizes accurate data entry, calm communication, and adherence to established procedures.

Candidates should have a high school diploma or GED and strong listening/comprehension skills. Training and certifications are required, with potential shifts including nights and weekends in a 24-hour operation.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and data-entry accuracy.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Customer service

Education

High school diploma or GED

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Red Level, AL to respond to emergency calls, verify locations, and document vital information for dispatch coordination. The role emphasizes accurate data entry, calm communication, and adherence to established procedures.

Candidates should have a high school diploma or GED and strong listening/comprehension skills. Training and certifications are required, with potential shifts including nights and weekends in a 24-hour operation.