Emergency 911 Call Taker – Start Your Public Safety Career

National Public Safety Careers; Gadsden (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers in Gadsden, AL. Duties include taking emergency and nonemergency calls, confirming incident locations and callback details, and collecting data for dispatch teams.

You will follow structured questions to determine urgency and document information in dispatch software. Applicants typically need a high school diploma; customer service or public safety experience helps, though some vacancies accept applicants without dispatch history.

Qualifications

• High school diploma or equivalent commonly required.
• Customer service or call-center experience may help; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers seeks 911 Call Takers in Gadsden, AL. Duties include taking emergency and nonemergency calls, confirming incident locations and callback details, and collecting data for dispatch teams.

You will follow structured questions to determine urgency and document information in dispatch software. Applicants typically need a high school diploma; customer service or public safety experience helps, though some vacancies accept applicants without dispatch history.