Emergency Call Taker & Dispatcher (24/7)

National Public Safety Careers; Saint Elmo (AL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Saint Elmo, AL. This role involves handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Rotating shifts and 24-hour operations may apply.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Saint Elmo, AL. This role involves handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Rotating shifts and 24-hour operations may apply.