911 Emergency Call Taker – Kickstart Public Safety Impact

National Public Safety Careers; Shorterville (AL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program(s)

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Shorterville, AL. You will handle incoming emergency and non-emergency calls, confirm location and callback details, and document information for dispatch. Training and certifications govern pre-arrival instructions and procedures.

Candidates typically have a high school diploma. Some vacancies may require prior public safety or customer service experience, with diverse scheduling including possible nights and weekends.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Call handling

Communication

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers in Shorterville, AL. You will handle incoming emergency and non-emergency calls, confirm location and callback details, and document information for dispatch. Training and certifications govern pre-arrival instructions and procedures.

Candidates typically have a high school diploma. Some vacancies may require prior public safety or customer service experience, with diverse scheduling including possible nights and weekends.