911 Call Taker — Start Your Essential Dispatch Career (Calera)

National Public Safety Careers; Calera (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Takers in Calera, Alabama. The positions involve answering emergency and nonemergency lines, confirming locations, and documenting incident details for dispatch and response teams.

Successful candidates will have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certification may be required, with on-site work hours and potential shift rotations.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening, typing accuracy, and verbal communication essential.
• Ability to follow structured procedures and respond calmly under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of situation
• Enter details into call-processing or dispatch software
• Forward incident information promptly to dispatch function
• Provide pre-arrival instructions within training

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Calera, Alabama. The positions involve answering emergency and nonemergency lines, confirming locations, and documenting incident details for dispatch and response teams.

Successful candidates will have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certification may be required, with on-site work hours and potential shift rotations.