Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Cobden (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Cobden, IL offers 911 Call Taker opportunities supporting emergency communications. Call Takers handle incoming calls, verify locations, and document details for dispatch teams, following established procedures and scripts.

Successful candidates typically have a high school diploma or equivalent; prior customer service or public safety exposure helps. Training and certifications are required, with potential for shift work, including nights and weekends.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Cobden, IL offers 911 Call Taker opportunities supporting emergency communications. Call Takers handle incoming calls, verify locations, and document details for dispatch teams, following established procedures and scripts.

Successful candidates typically have a high school diploma or equivalent; prior customer service or public safety exposure helps. Training and certifications are required, with potential for shift work, including nights and weekends.