Emergency Call Taker: Make an Impact, 24/7

Regional 911 Intake Solutions; Mineral (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Regional 911 Intake Solutions in Mineral, IL seeks 911 Call Takers to support emergency communications. You will handle incoming calls, verify location and caller information, and document details for dispatch.

Applicants typically have a high school diploma and strong listening and data-entry skills; prior public safety or customer service helps. Training and certifications are provided, with variable shifts including nights and weekends.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing, and verbal communication.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Mineral, IL seeks 911 Call Takers to support emergency communications. You will handle incoming calls, verify location and caller information, and document details for dispatch.

Applicants typically have a high school diploma and strong listening and data-entry skills; prior public safety or customer service helps. Training and certifications are provided, with variable shifts including nights and weekends.