Emergency Call Taker (24/7) – Public Safety Support

Regional 911 Intake Solutions; Bellwood (IL); Sur place; USD 42 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Résumé du poste

Regional 911 Intake Solutions is seeking 911 Call Takers in Bellwood, IL. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems. Training covers approved procedures and privacy requirements.

Successful candidates typically have strong listening and typing skills, clear verbal communication, and the ability to follow structured processes. Evening and overnight shifts may be required.

Qualifications

• High school diploma or equivalent is required or accepted.
• Experience in customer service or public safety is helpful but not required.
• Ability to follow structured procedures and standards.

Responsabilités

• Answer incoming emergency and nonemergency calls.
• Verify location and caller information accurately.
• Identify urgency using approved questions and protocols.
• Enter incident details into dispatch software.
• Transmit information promptly to dispatch personnel.
• Provide pre-arrival instructions within training scope.
• Maintain caller privacy and confidentiality.

Connaissances

Listening skills

Accurate typing

Verbal communication

Procedural compliance

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

Regional 911 Intake Solutions is seeking 911 Call Takers in Bellwood, IL. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems. Training covers approved procedures and privacy requirements.

Successful candidates typically have strong listening and typing skills, clear verbal communication, and the ability to follow structured processes. Evening and overnight shifts may be required.