Emergency Call Taker - Fast-Paced Public Safety Role

Regional 911 Intake Solutions; Davis (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Davis, IL invites applications for 911 Call Taker roles. You will handle emergency and nonemergency calls, confirm locations, and document details to support responders.

Candidates typically need a high school diploma; prior customer service or public safety experience helps. Training and certifications are provided; shifts may include nights and weekends.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Davis, IL invites applications for 911 Call Taker roles. You will handle emergency and nonemergency calls, confirm locations, and document details to support responders.

Candidates typically need a high school diploma; prior customer service or public safety experience helps. Training and certifications are provided; shifts may include nights and weekends.