Emergency Call Taker — 24/7 Dispatch Support

Regional 911 Intake Solutions; Metamora (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Metamora, IL is seeking 911 Call Takers to answer emergency lines and gather essential information. You will verify locations, collect contact details, and document events for dispatch teams, while training for required certifications.

Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow structured procedures. Work may involve shift rotations and mandatory training periods.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening and clear verbal communication are important.
• Ability to follow structured procedures and use call-processing software.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller's contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into dispatch software and forward to the correct unit.
• Maintain caller privacy and confidentiality.

Skills

Listening

Typing

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Metamora, IL is seeking 911 Call Takers to answer emergency lines and gather essential information. You will verify locations, collect contact details, and document events for dispatch teams, while training for required certifications.

Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow structured procedures. Work may involve shift rotations and mandatory training periods.