Emergency Call Taker – 24/7 Public Safety Dispatch

Regional 911 Intake Solutions; Tamaroa (IL); Presencial; USD 38 000 - 60 000; Tempo integral

Resumo da oferta

Regional 911 Intake Solutions in Tamaroa, IL is seeking qualified 911 Call Takers to support emergency communication operations. You will listen to callers, ask focused questions, confirm incident locations, and document information to coordinate appropriate responses.

Candidates should be prepared for rotating shifts, potential night and weekend work, and overtime. A high school diploma or equivalent is common; strong listening, typing, and communication skills are essential.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Descrição da oferta de emprego

Regional 911 Intake Solutions in Tamaroa, IL is seeking qualified 911 Call Takers to support emergency communication operations. You will listen to callers, ask focused questions, confirm incident locations, and document information to coordinate appropriate responses.

Candidates should be prepared for rotating shifts, potential night and weekend work, and overtime. A high school diploma or equivalent is common; strong listening, typing, and communication skills are essential.