Emergency Call Taker – 24/7 Public Safety Role

Regional 911 Intake Solutions; Johnston City (IL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Résumé du poste

Regional 911 Intake Solutions in Johnston City, IL seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication, with training and certification provided. Work is on-site in a public safety environment.

Qualifications

• Strong listening comprehension
• Accurate typing
• Clear verbal communication
• Ability to follow structured procedures

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Typing accuracy

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Johnston City, IL seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication, with training and certification provided. Work is on-site in a public safety environment.